Success Stories

Union Bank of California:

     In 1981, Union Bank of California, North America became one of VPA's first clients, making them our longest existing client today. Over the years, they have watched us grow from a local TPA to a national administrator.

     Jack Bredehorn, President and Founder of VPA recalls, "UBOC was instrumental in helping VPA expand as a national disability administrator. We first began administering their California statutory disability program, but as VPA grew, we were able to offer more administration services. As we look back over our 20 years of success, it is only appropriate to extend our thanks and appreciation to UBOC's for their support and friendship."

     As the third largest bank in California, Union Bank of California, NA has (UBOC) always stood out from its competition. From its beginnings in the 1890's, UBOC has offered customized and personalized services, reaching out to its customers in its communities.

     Headquartered in San Francisco, UBOC is a full-service commercial bank providing a broad mix of financial services to individuals, businesses, and government agencies. In 1996, Union Bank merged with the Bank of California to create Union Bank of California, North America. The bank now reports over $30-billion in assets and has over 250 branches in California, Oregon, and Washington. They also have offices in New York, Texas, and internationally.

     UBOC's holding company, UnionBanCal has enjoyed much success with this merger and recently experienced a performance that earned a place on 1998 FORBES Magazines "Platinum List" of the country's top 20 banks.

     UBOC has always been a vanguard in the banking industry. In 1990, they responded to their customers' needs by creating 7-day-a-week banking, becoming the first major California bank to offer branches in supermarkets.

     They were also among the first to develop home banking capability, permitting clients to manage their bank accounts, pay bills, and direct investments utilizing their PCs and retail software.

     In 1999, Fortune Magazine ranked UBOC number one in their July article on "The 50 Best Companies for Asians, Blacks, and Hispanics." President and CEO, Takahiro Moriguchi says, "We are committed to building an employee base that reflects the diverse communities that we serve."

     During the next few years, UBOC expanded their business throughout the country. In 1984 and 1985, VPA was asked to administer UBOC's nationwide STD and LTD programs.

     Jack Bredehorn continues, "UBOC is representative of the loyal customer base enjoyed by VPA. They also represent the typical VPA client who has been so pleased with our initial services that they felt comfortable in asking us to administer their entire integrated disability benefit program in subsequent years."

     As UBOC has continued to grow, VPA has been able to offer further benefit plan administration assistance. In 1998, VPA assisted in the self-insuring of the statutory disability program for UBOC's New York operation and is administering the program today.

     Lorrie Ball, Vice President, Employee Relations for UBOC comments about the successful eighteen-year relationship between VPA and the Bank, "VPA has always partnered with UBOC in providing a high level of customer service to our employees."

     Bredehorn concludes, "The relationship and friendship we have enjoyed with UBOC's staff over the past eighteen years are cherished. Our true partnership has resulted in numerous process innovations and service improvements throughout these years. We have worked together to grow our partnership and it shows in the satisfaction UBOC employees have with their disability benefit programs."

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